Open for innovation

ticket4all – easy and transparent at the counter or ticket machine, at the call center and online – T-Systems implements a ticketing system for ÖBB-Personenverkehr AG.

The goal of the new ticketing system "ticket4all" is to provide ÖBB customers with a simple and transparent booking system throughout all sales channels. ÖBB places great emphasis on the system's user friendliness and fast processing time. New features such as a comprehensive product definition system will guarantee simple, transparent booking procedures. ÖBB customers will be able to access all offers at ticket machines and online. The system automatically comes up with the best price for customers.

Improved customer service for 456 million travelers

The first step is to set up a shared technological basis for all sales channels and an extensive Internet travel portal. Then ÖBB call center 05-1717 and tellers will be connected to the new platform. The last step will be to hook up ticket machines to the platform. “The concept proposed by T-Systems came as a positive surprise. It meets all of our requirements and, at the same time, leaves us with enough leeway to incorporate new ideas. We are constantly working on innovations and improvements for our customers. T-Systems hit the nail on the head with the new ticketing system," says Gerhard Weissinger, ticket4all project director at ÖBB.